Frequently Asked Questions

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ADHD Symptoms in Adults

Adult ADHD presents with symptoms that consistently affect daily functioning, including issues with attention, hyperactivity,...

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ADHD Treatment Overview

Treatment for ADHD involves a comprehensive approach, starting with education for caregivers, family members, and individuals living with...

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ADHD Symptoms

ADHD symptoms in children and adolescents include difficulties in regulating attention, such as being easily distracted and struggling to...

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ADHD In Girls

ADHD in girls is often under-recognised, particularly for those with the inattentive subtype, as their symptoms — such as daydreaming,...

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How do I cancel an appointment?

To cancel an appointment, go to your MyHealthAccess app or the website https://www.myhealthaccess.ca Once you logged in, click on My...

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How do I change an appointment?

To change an appointment, go to your MyHealthAccess app or the website https://www.myhealthaccess.ca Once you logged in, click on My...

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How do I send attachments through MyHealthAccess?

Do you want to send us any documents/photos regarding your health? Due to legislation on privacy, we are not allowed to receive it via...

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What about my past medical records at my previous physician?

Your past medical records be transferred to us. In order for us to request it from your previous physician, you have to complete the...

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Why am I not seeing any appointment slots?

If you are unable to book an in-person appointment, please check the availability of video appointments or vice versa. If you still don’t...

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Where can I download the app for my phone/tablet?

You can download the MyHealthAccess app if your device is supported. If not, you will have to use your web browser. Simply click on the...